Hot Vendors in Conversational Intelligence, 2019-Chorus

Human-to-human conversations are still one of the dominant forms of communication and collaboration today. However, most organizations are not able to utilize this potentially valuable resource as an asset because they have no methods to analyze these conversations. As a result, these conversations are lost as a potential source of new business, innovations, operations, and insights.

This note explores how conversational intelligence can help organizations capitalize on these conversations and evaluates four emerging Hot Vendors in the space.