2021 Frost & Sullivan Customer Value Leadership Award

Here's What Frost & Sullivan has to Say About Chorus

Each year, Frost & Sullivan recognizes the company that best demonstrates a commitment to driving value for its customers by maximizing their return on investment. The award recognizes that Chorus' focus on expanding customer value extends far beyond providing good customer service.

Understanding the Voice of the Customer

Chorus's robust conversation intelligence platform resolves typical CRM bottlenecks in several ways.

By reviewing call notes and listening to the key points of prior discussions, the platform quickly brings new representatives up-to-speed on existing clients or deals.

Chorus seamlessly brings the Voice-of-the-Customer (VoC) to every system and decision, enabling enterprises to transform traditional practices into next-level customer-centric operations with the VoC ultimately as the dataset.

Delivering Real-Time Intelligence

Chorus understands that enterprises close deals, renewals, and sales through relationships.

Momentum by Chorus is a feature suite that provides realtime visibility into critical revenue-driving moments. The system empowers users with deep insights into the customer relationship through real-time visibility into the critical aspects of each interaction: who was on the call, the key discussion points, and recommendations for future interactions. Optimal opportunities are identified through advanced AI and analytics, as well as the associated risks, important features, and overall deal momentum—all from within a company's CRM or the Chorus platform.

Critical Investment Toward Innovation

The significant impact of the COVID-19 pandemic continues to drive demand for best-of-breed technology for the sales and marketing tech stack, which includes an elevated interest in Conversation Intelligence.

As a result, Chorus continues to earn significant investments through companies such as Georgian Partners, Emergence Capital, Redpoint Ventures, and Sozo Ventures. After receiving $45 million in Series C funding, the company delivered a robust portfolio of new features to its platform, including the Chorus Zoom App and advanced analytics.

High Growth Potential

As a Conversation Intelligence leader, Chorus differentiates through its advanced ML and AI models, as well as its emphasis on the voice of the customer. The company’s proprietary algorithms combined with its AI turn out unique results that have little to no competitor.

With conversation intelligence as one of the fastest-growing segments in sales technology, Chorus is well-positioned for growth—much of its market traction stems from large enterprise companies like DocuSign Inc., Zoom, and UberEats.

Frost & Sullivan finds Chorus’ continued innovation, wealth of knowledge, and customer commitment translates to strong growth potential.

"The company’s proprietary algorithms combined with its AI turn out unique results that have little to no competitor."

- Samantha Fisher, Best Practices Research Analyst at Frost & Sullivan

Why Chorus?

Alyson Baber

Sales Leader,

Zoom - Valuable Insights

“I often say that if I didn't have Zoom on a sales call I'd be flying blind—and the same goes for Chorus. Without Chorus, I'd lose valuable insights in the sales process, as well as the ability to coach my team.”