Forrester Wave: Conversation Intelligence

Chorus Named as a Strong Performer in the Forrester Wave: Conversation Intelligence: Sales & Marketing, Q4 2021 Report

Standing Out Above the Rest

"While all B2B conversation intelligence providers have focused on video to support working from home during the pandemic, Chorus.ai, acquired by ZoomInfo, stands out above the rest."

Forrester wave cover

World-Class Enterprise Teams Choose Chorus

MongoDB Adobe Qualtrics DocuSign
The Forrester Wave graph

Here’s what Forrester has to say about Chorus

  • While all B2B conversation intelligence providers have focused on video to support working from home during the pandemic, Chorus.ai, acquired by ZoomInfo, stands out above the rest. It added differentiated features such as linking video conversations to the corresponding slides using keyframe detection to distinguish between presentation screens, enabling users to analyze what is said while individual slides are presented.
  • Chorus.ai is a great choice for B2B organizations looking to use a product with a strong focus on providing advanced post-call CI capabilities.
  • Reference customers love how easy the platform is to implement and how quickly they were able to set it up and not just add initial value but also continue to add value as they implemented triggers to optimize their sales motions.
Cq mongodb randy petkoff 2x

We had a customer who wasn't satisfied with the service he'd received. We took the call snippet from Chorus.ai and shared it at the highest levels of the company. Not only were we able to turn that customer around, but out of that dialogue, we also came up with some new product offerings.

Randy Petkoff

Cloud Sales Manager, MongoDB

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New hero benchmarks 2x

Chorus earned the highest score possible in the following categories:

  • Sales Performance Measurement
  • Sales Modeling and Forecasting
  • Post Call Coaching
  • Ease of Use
  • Language Models
  • Static Insights
  • Product and Technology Innovation Roadmap
  • Partner Ecosystem
Cq zoom rich adams 2x

Chorus.ai got us thinking about things we hadn’t really considered before, such as when the best time is to bring up pricing with a customer. With Chorus.ai, we get a very detailed analysis of how our sales conversations look, and we can use that information to influence how we coach our reps on when they should talk about pricing with a customer. I don’t think that type of insight would be achievable without Chorus.ai.

Rich Adams

Manager, Sales Tools Strategy, Zoom

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